Privacy Policy

Tutors of That Tuition Cafe (TTC)

  1. Potential tutors must be Singaporean, Permanent Resident or holding a student pass.
  2. Potential tutors must be at least 18 years of age to register.
  3. Tutors will be screened for competence and suitability. If the application is successful, the tutor’s profile will be placed on the TTC website and mobile application.
  4. Each published profile entails a charge of 20$ per month to the tutor.
  5. Tutors may request for updates or changes to be made to their published profiles, subject to the agreement of TTC.
  6. Tutors are to present their personal particulars, academic qualifications and teaching experience accurately. Any significant omission or attempt to mislead will result in the deletion of the tutor’s profile from TTC website and mobile app. Severe cases of fraud or misconduct will be reported to the relevant authorities.
  7. TTC reserves the right to request for original certificates of academic or professional qualifications to be shown or copies made for verification.
  8. Upon confirmation of a tuition assignment, tutors are to be present at the TTC to conduct the session punctually.
  9. Tutors are not to impose any obligation on students to book the next session or complete a certain number of sessions.
  10. Tutors will be paid for every full session delivered at the TTC subject to confirmation by the TTC location manager. Tutors are not to leave before the session is completed.
  11. Tutors are to dress appropriately for the sessions and display professionalism and appropriate behavior, which includes not digressing to unrelated topics or posing questions that intrude on personal privacy.
  12. Tutors are prohibited from engaging in physical or verbal abuse or any form of harassment.
  13. Tutors are not permitted to make private tutoring arrangements with students introduced through TTC. Any tutor in breach of this will be removed from the TTC platform and be liable to legal consequences.
  14. Any complaint lodged against tutors will be reviewed thoroughly and tutors granted an occasion to dispute the complaints.
  15. Once a booking is accepted, no additional fees or charges may be requested by the tutor, including for resources or materials provided.
  16. If there is a need to reschedule the session, tutors should inform students via the mobile app at least 48 hours beforehand. Late notification of less than 48 hours will incur a penalty.
  17. If a session is cancelled by a tutor, students will be given a full refund.
  18. If a student wishes to reschedule the session, the student should inform the tutor via the mobile app with more than 24 hours’ notice. Rescheduling with less than 24 hours’ notice will incur a penalty charge.
  19. Cancellation of a session by a student with less than 24 hours’ notice will not be eligible for a refund.